These terms of use (end-user license agreement, “EULA”) govern your use of the Dory app (“Dory”) as an end user. The provider of Dory is Georg Ortner, trading as the sole trader DoryAI, Rigaer Straße 47A, 10247 Berlin (VAT ID DE405789769), below “we” or “us”.
Your organisation has entered into a main contract with us for the provision of the software. That main contract is the terms and conditions with the data processing agreement as Annex 1. This EULA sits below the main contract: it governs your relationship with us as a person, not the contractual relationship with your organisation. If the two conflict, the main contract prevails. To be able to use Dory, you have to accept the following terms.
1. Right of use (licence)#
We grant you a personal, non-exclusive, non-transferable and revocable right to use Dory in the course of your work for your organisation. This right ends automatically as soon as the main contract with your organisation ends or your access is blocked. You are obliged to keep your access credentials secret and not to pass them on to third parties.
2. Your obligations when using AI (human in the loop)#
Dory is an AI-supported assistance system and not an error-free autopilot. You acknowledge:
- Duty to check: AI models can deliver inaccurate, wrong or misleading results (“hallucinations”). You are strictly obliged to check every output generated by Dory (for example emails, CRM entries, Documents) on your own responsibility for accuracy and appropriateness before you use, send or store it.
- Responsibility: you and your organisation bear sole legal and business responsibility for all actions carried out on the basis of Dory’s output.
3. Acceptable use and prohibitions#
You undertake to use Dory only in accordance with applicable law and your organisation’s internal policies. The following are strictly prohibited:
- Critical data: entering sensitive personal data (for example health, financial or criminal data) under Art. 9 GDPR, unless your organisation has expressly permitted it.
- Misuse: creating unlawful, abusive, discriminatory, copyright-infringing or harmful content.
- Technical manipulation: any attempt to decompile the source code (reverse engineering), circumvent the security mechanisms, manipulate the system architecture or use automated scripts (bots or scrapers) against the interface.
- Obtaining rights you do not have: using Dory to access third-party systems (such as Google Drive or HubSpot) for which you have no regular authorisation.
4. Consequences of breaches (blocking)#
If we find that you are in breach of these terms, we reserve the right to block your access to Dory temporarily or permanently with immediate effect. We will inform your organisation of the incident.
5. Liability, warranty and availability#
Dory is provided “as is”. Because Dory is integrated into third-party APIs (for example Google, HubSpot), we do not guarantee 100% availability or freedom from errors.
- Limitation of liability: we exclude any personal liability towards you for direct or indirect damage, data loss or system failures.
- Statutory exception: this exclusion of liability does not apply to damage from injury to life, body or health, or to damage based on an intentional or grossly negligent breach of duty by us.
Liability towards your organisation is governed by § 10 of the terms.
6. Data processing, storage and analytics#
Under data protection law, your organisation is the controller. We act strictly on instructions as a processor under Art. 28 GDPR; the data processing agreement is Annex 1 to the terms.
To give you as a user maximum transparency about how Dory works in the background, the following principles apply:
- Storage in the EU: permanent storage of your content (Chats, Documents, memories, transcripts) takes place on servers within the European Union (Frankfurt am Main). Individual sub-processors for supplementary functions (for example OAuth token management, web search, code execution) are based in the USA. Transfers to these providers are based on EU standard contractual clauses under Art. 46 GDPR.
- Language models: to generate answers we call OpenAI directly; all other models run through the gateway OpenRouter. Audio is transcribed by Groq. Processing by a language model is not limited to the EU and takes place wherever the respective provider runs the model. The basis is EU standard contractual clauses under Art. 46 GDPR.
- No AI training: no AI models are trained with your data. We have contractually ensured with our AI providers that your inputs (prompts), files and generated outputs are not used to train or improve their foundation models for other users.
- No performance monitoring, and analytics: to evaluate Dory, find errors and develop features further, we collect usage data in the app. The measurement runs without cookies and without recognition across sessions. We state expressly: we do not carry out any personal monitoring of performance or behaviour. The data is not used to monitor or assess your work performance or your behaviour.
- Logs: for error analysis and system security we log server requests and system errors.
- More detail: the full list of all sub-processors, categories of data and retention periods is in the privacy policy for the app. For deeper data protection questions, for example about your rights as a data subject regarding content, please contact your organisation.
7. Changes to these terms of use#
We reserve the right to adapt these terms of use (for example for new features or legal changes). In the case of substantial changes, you will be asked to agree again at login.
By clicking “Accept” or by using Dory for the first time, you confirm that you have read these terms and legally acknowledge them. This document exists in German and English. In the event of any discrepancy, the German version prevails.